Zendesk

Zendesk Chat is removed January 31, 2028 for messaging-eligible customers. The verified timeline, who is in scope, what breaks, and how to plan the move.

Rishabh Makhar · September 24, 2026 · 16 min read

Zendesk says its wizard ports Chat settings automatically, and also that some must be recreated manually. Here's what each claim covers — and what neither does.

Abdul Aleem · September 24, 2026 · 15 min read

Zendesk Chat is removed January 31, 2028. Migrate to messaging, move the chat layer elsewhere, or leave the Suite — a decision matrix for the retirement itself.

Abdul Wahab · September 24, 2026 · 15 min read

Zendesk force-upgrades every legacy help center theme to Templating API v4 on July 31, 2027. The real timeline, what breaks in Curlybars, and how to test it.

Nachi Raman · September 24, 2026 · 19 min read

Kayako vs Zendesk compared on architecture, real 2026 pricing, API rate limits, and a step-by-step migration guide covering data extraction, field mapping, and cutover.

Rishabh Makhar · September 21, 2026 · 17 min read

Technical guide to migrating from Salesforce Service Cloud to Zendesk. Covers data model mapping, SOQL extraction, Ticket Import API, attachments, and common failure modes.

Abdul Wahab · August 24, 2026 · 21 min read

Zendesk vs Trengo compared on architecture, real TCO, API limits, AI capabilities, and migration paths. An honest breakdown for ops teams deciding in 2026.

Abdul Aleem · August 13, 2026 · 18 min read

Compare Zendesk migration providers in 2026: self-serve tools, engineer-led services, Zendesk PS, and consulting partners. Honest trade-offs, pricing, and a decision matrix.

Rishabh Makhar · August 12, 2026 · 14 min read

Technical guide to migrating from Zendesk to LiveChat + HelpDesk. Covers API extraction, data model mapping, the importedTickets endpoint, rate limits, and edge cases.

Roopendra Talekar · August 7, 2026 · 18 min read

A technical guide to migrating tickets from SurveySparrow to Zendesk — covering API extraction, data mapping, import constraints, and the edge cases that cause silent data loss.

Raajshekhar Rajan · August 6, 2026 · 19 min read

A technical guide to migrating from tawk.to to Zendesk — covering data extraction, API constraints, data model mapping, import mechanics, and validation.

Abdul Aleem · August 3, 2026 · 21 min read

Complete technical guide for migrating from Zendesk to Deskpro — covering data model mapping, API constraints, migration approaches, and validation strategies.

Roopendra Talekar · July 29, 2026 · 33 min read

A technical guide to migrating from Zendesk to Plain. Covers Plain's native importer, API-based migration, GraphQL object mapping, rate limits, and edge cases.

Rishabh Makhar · July 28, 2026 · 28 min read

A technical guide to migrating from Dixa to Zendesk: API extraction, data mapping, rate limits, edge cases, and step-by-step implementation.

Rishabh Makhar · July 22, 2026 · 30 min read

A step-by-step technical guide to migrating from Zammad to Zendesk. Covers API extraction, object mapping, attachment handling, rate limits, and edge cases.

Abdul Aleem · July 22, 2026 · 29 min read

Compare the top Zendesk migration service providers in 2026. API limits, compliance, and how to choose the right partner for your data complexity.

Nachi Raman · July 20, 2026 · 18 min read

Step-by-step technical guide to migrating Re:amaze to Zendesk. Covers API rate limits, object mapping, attachment edge cases, and Ticket Import API usage.

Nachi Raman · July 16, 2026 · 21 min read

How to migrate from Zendesk to Gladly: object mapping, API rate limits, step-by-step process, edge cases, and realistic timelines. By engineers who've done it.

Roopendra Talekar · July 14, 2026 · 28 min read

Step-by-step guide to migrating from LiveAgent to Zendesk. Covers API rate limits, data mapping, status translation, thread preservation, and known limitations.

Abdul Aleem · July 14, 2026 · 25 min read

How to migrate from Gladly to Zendesk — object mapping, API limits, conversation splitting, attachment handling, and step-by-step process from migration engineers.

Raajshekhar Rajan · July 14, 2026 · 22 min read

Step-by-step guide to migrating Pylon Issues to Zendesk Tickets. Covers API rate limits, field mapping, Slack thread handling, and Zendesk AI accuracy.

Rishabh Makhar · July 13, 2026 · 22 min read

How to migrate from Zendesk to Gorgias — data mapping, API rate limits, native importer limits, edge cases, and the step-by-step process.

Nachi Raman · July 13, 2026 · 27 min read

A complete HappyFox Zendesk migration guide covering timelines, API constraints, and how to map Categories and custom fields without losing conversation history.

Abdul Aleem · July 13, 2026 · 25 min read

Zendesk is force-migrating all AI agents customers from Ultimate.ai to native infrastructure by Sept 30, 2026. Here's what breaks, what changes, and how to prepare.

Nachi Raman · July 10, 2026 · 18 min read