Migrate from Intercom to Gladly with precision & ease
A seamless, customizable migration solution for moving your Intercom data with perfect fidelity and minimal disruption.
Book free consultationA seamless, customizable migration solution for moving your Intercom data with perfect fidelity and minimal disruption.
Book free consultation
These are the architectural mismatches and technical hurdles specific to a Intercom to Gladly migration.
Intercom's discrete Conversations and Tickets must be restructured into Gladly's single lifelong Conversation Timeline per customer, requiring fundamental re-mapping of how interactions are organized.
Gladly's historical import supports only plain text — images, attachments, voice recordings, and metrics are excluded, meaning rich media content from Intercom is permanently lost in migration.
Every imported record in Gladly must be associated with a valid email address, so Intercom Leads or Contacts without emails are rejected during import.
Extracting full conversation transcripts requires the Intercom REST API (since CSV exports lack message content), and the 10,000 calls-per-minute rate limit with 10-second windows significantly impacts extraction timelines for large datasets.
Intercom's first-class Company entity with many-to-many Contact relationships has no native equivalent in Gladly, requiring workarounds via custom attributes or Lookup Adaptors.
Historically imported data in Gladly is not searchable or reportable beyond basic customer contact information, reducing the operational value of migrated conversation records.
Our migration engineer precisely maps every data point from Intercom to Gladly, ensuring perfect continuity for your customer support operations.
Looking for more entity mappings?
Contact our teamMigration between platforms is full of edge cases. Our engineers have identified every risk from Intercom to Gladly and built proven solutions for each one.
Tailor your migration from Intercom to Gladly exactly to your needs with our flexible customization options. Our experts will configure the perfect migration plan for your business.
Migration Filters
Conversation Type
Filter by chat, email, or social media conversations
Tag-Based Selection
Migrate tickets with specific tags only
User Selection
Migrate tickets for specific users or agents
Time Range
Migrate tickets from a specific time period
Data Types
Tickets & Conversations
Full conversation history with all metadata
Automations & Macros
Workflows, templates, and automation rules
Knowledge Base
Articles, categories, and help center content
Customer Profiles
Customer information and interaction history
A dedicated engineer runs your migration, planned around your schedule and your data.
No babysitting a wizard. Avoid debugging errors yourself.
Looking for a more detailed migration timeline?
Contact our teamSpeed
The migration timeline depends on both our turnaround time and yours.
We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.
Background Sync
We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.
Data Volume Impact
Larger data volumes may require longer migration windows.
Continuous Operation
Weekend migrations minimize disruption to your customer service operations.
See how long your migration will take from start to finish. Drag the slider to estimate based on your data volume.
Estimated total
~9 business days
Migration Checklist
1 day · ClonePartner ~2 days · Your teamWe prepare the optimal data mapping as a shareable spreadsheet. Your team reviews, approves, and adds any customizations.
Sample Migration
1 day · ClonePartnerWe run a test migration with a representative sample of your data to verify mapping accuracy and identify any potential issues before the full run.
Review & Approve
~2 days · Your teamYour team reviews the sample migration results, confirms data accuracy and mapping, and gives the go-ahead for the full migration.
Full Migration
2 days · ClonePartnerWe execute the complete migration of all your data to your new Gladly, with real-time progress tracking and comprehensive logging.
Delta Migration
1 day · ClonePartnerWe capture and transfer any new data that was added or updated during the main migration to ensure no data is lost. This final sync keeps everything current.
Complete Technical Guide
Intercom stores discrete Conversations and Tickets; Gladly uses lifelong person-centric timelines. Historical import is text-only — no attachments — and requires a valid email per record.
30 min read
Choosing the right approach is key because migrating from Intercom to Gladly isn't just about moving data – it's about protecting customer relationships.
| Feature / Criteria | ClonePartner | Automated Tools | CSV Import | In-house migration |
|---|---|---|---|---|
| Custom Scripting for complex data | ✓ Engineers build & maintain | ✗ No | ⚠ Manual | ✓ Yes – but costly |
| Sandbox & Pilot Migrations | ✓ Full sandbox + pilot plans | ⚠ Limited | ✗ No | ⚠ Often Informal |
| Manual validation & reconciliation | ✓ Automated + manual QA | ✗ No | ✓ Yes (Manual) | ✓ Heavy manual effort |
| Backup & rollback plan | ✓ Robust procedures | ✗ No | ✗ No | ⚠ Often incomplete |
| Handles automation and integrations | ✓ Full support | ⚠ Partial | ✗ No | ⚠ Possible but fragmented |
| Post-migration engineer support | ✓ Dedicated engineers | ✗ No | ✗ No | ⚠ Limited SLA |
| Adaptable to API changes | ✓ Proactive adaptation | ✗ No | ⚠ Manual fixes | ⚠ Slower response |
| Turnaround / SLA predictability | ✓ Predictable SLAs | ⚠ Fast but brittle | ⚠ Slow and manual | ⚠ Often slower |
| Data Security & Compliance | ✓ High – enterprise grade | ⚠ Medium (depends) | ⚠ Low (manual) | ⚠ Hidden gaps common |
| Pricing predictability | ✓ Transparent & fixed | ⚠ Low (per-job) | ⚠ Low (manual hours) | ⚠ High/variable OPEX |
| End-to-end project management | ✓ Full E2E delivery & PM | ✗ No | ✗ No | ⚠ Often partial |
| Business impact & opportunity cost | ✓ No diversion of staff | ✗ No | ✗ No | ⚠ Diverts engineering |
We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.
You get:
The Intercom and Gladly APIs each behave differently, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.
We handcraft API logic for:
We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.
Typical results across projects:
No two teams configure Intercom or Gladly exactly the same way—with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.
Our engineers adapt for:
Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.
SOC 2 Type II
Independently audited compliance with rigorous security standards
ISO 27001
Certified information security management system
GDPR
Full compliance with EU data protection regulations
HIPAA
Certified for handling protected health information
AES-256 Encryption
Bank-grade encryption for all stored credentials
Latest TLS
Secure transfer protocol for all data in transit
Role-Based Access
We follow role-based access control for every migration project
Scheduled Deletion
Automatic data purging after migration completion
Everything you need to know about migrating from Intercom to Gladly. Can't find what you're looking for? Talk to our team.
Still have questions?
Book a free 30-minute consultation with our migration engineers. We'll walk you through the exact approach for your Intercom→Gladly migration.
Join hundreds of businesses who have successfully migrated with ClonePartner. Let's discuss your migration needs and build a plan that works for you.
Book free consultationWe meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.
Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.
Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.