Will original ownership, authorship and created dates be preserved?
Yes. Created-time metadata is carried across, and ownership and authorship are carried across where the original users are set up in Slack Canvas. Where Slack Canvas cannot store one of them natively, it is kept as embedded metadata on the migrated record.
If the new system can't natively support an old record type, what are my options?
We handle it case by case. While mapping your data, we identify every record type without a direct counterpart in Slack Canvas, review sample records from it and propose how it can be represented, based on what Slack Canvas supports: map it to the closest native object, create a custom field or object, fold it into the parent record as text or a note, attach it as a file, or keep it in a read-only archive. You choose the approach, we write the migration scripts to place the data there, so it comes across in the form you choose instead of being left behind, and you see how it looks in a sample migration before we run the full set.
What happens to Document360 content or formatting that has no equivalent in Slack Canvas?
We map it to the closest equivalent Slack Canvas offers and agree that mapping with you before the migration runs. The sample migration then shows you the result on your own content, so you can see how anything without a direct match comes across before the full run.
Will the migration set off automations or send emails or notifications to customers, our team or anyone else?
No. Before the sample or full migration starts, we confirm with you that nothing in Slack Canvas will send messages about the migrated data: we import with notifications switched off wherever Slack Canvas allows it, and either pause any automation that could send them for the migration window or give it a condition, such as a suppression tag, that skips migrated records, which lets your live automations keep running for new records. We only proceed once you have confirmed it. If you want anyone told about the move, that message is sent separately, once the migrated data has been checked.
Can you migrate data that Slack Canvas can't take in through an API?
In many cases, yes. Where something can't be written through an API, we recreate it through Slack Canvas's user interface where the interface allows it, and where that work is repetitive we script and automate it. We tell you up front which items are handled this way, because recreating them through the interface can add time to the schedule.
Will our Document360 articles and documents keep any comments, inline images and attachments in Slack Canvas?
Usually, yes. Images, including the inline images in your articles, and attachments are downloaded from Document360 and uploaded into Slack Canvas, and the image links inside each article are rewritten to point to the new location, so they no longer depend on your old account. Comments can be migrated too where both platforms support them, but some platforms show the migration account as their author, or can't keep the highlight that ties a comment to its passage, so we can add the original commenter and date to each comment. How cleanly comments and embedded images come across depends on the source, so we check it on a sample of your own documents before the full run.
Can you migrate the version history of our Document360 content to Slack Canvas, and is there a limit on how many versions come across?
It depends on Slack Canvas: some platforms can't take version history at all. Where a platform can't take it, each document arrives as its latest version, with an authorship and "migrated from" line added. Where Slack Canvas can hold past versions, any cap on how many it keeps is Slack Canvas's own, so we confirm it with you during scoping.
Will our Document360 page hierarchy, structure and categories stay the same in Slack Canvas, or do we need to set them up first?
By default they carry over wherever the new platform supports them, and you don't need to set them up beforehand. We recreate your page tree or categories in Slack Canvas as part of the migration, wherever it supports them, so each page keeps its place under the same parent, and once every page exists, a second pass points internal links at the new pages. Where Slack Canvas organises content differently, we agree the mapping with you first, and any categories you'd rather leave behind are agreed during scoping. You review the structure in the sample migration before the full run.
Superhuman Docs (Coda)
Claude, 
ChatGPT or 
Cursor. Describe the move in plain English; the agent runs it.
Notion
Slab
ConfluenceSoon
Google DocsSoon
