Migrate from Dixa to Crisp with precision & ease

A seamless, customizable migration solution for moving your Dixa data with perfect fidelity and minimal disruption.

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Dixa
Crisp
MIGRATION OVERVIEW

Why teams migrate from Dixa to Crisp

There is no native migration path from Dixa to Crisp — no built-in importer, no official adapter, and no one-click transfer tool exists between the two platforms. The fundamental data model differences are significant: Dixa uses schema-defined custom attributes, offer-based push routing, and linked-conversation relationships (parent/child, merged), while Crisp centers on freeform key-value data objects, inbox-based workflows, and sequential sessions with no native linked-conversation concept. Custom ETL work is required to extract data via Dixa's Exports API (constrained to 31-day query windows), transform conversation structures, flatten linked-conversation relationships into notes or custom data fields, and load into Crisp's REST API — with separate handling needed for contacts, conversations, attachments, and internal notes.
KEY CHALLENGES

What makes this migration complex

These are the architectural mismatches and technical hurdles specific to a Dixa to Crisp migration.

Most Critical

No Native Dixa Adapter

Crisp's open-source import tool ships with adapters for Zendesk, Gorgias, Help Scout, and others, but no Dixa adapter exists, requiring teams to write a custom adapter (~200–400 lines of Node.js) to transform Dixa's export format into Crisp's expected schema.

31-Day Export Window Constraint

Dixa's Exports API limits queries to 31-day date ranges, meaning extracting multi-year conversation history requires dozens of sequential API calls with individual error handling and resumption logic.

Linked Conversation Flattening

Dixa's parent/child and merged conversation relationships via link_type and linked_to fields have no structural equivalent in Crisp, requiring these relational links to be flattened into internal notes or custom data fields to preserve the audit trail.

Custom Attribute Schema Translation

Dixa uses typed, schema-defined custom attributes (dropdown, integer, text) identified by UUID, which must be translated into Crisp's freeform key-value data objects with non-trivial mapping logic.

Internal Notes Extraction Gap

Dixa's message_export endpoint does not include internal notes, requiring separate extraction of conversation_wrapup_notes from the conversation export or the Dixa API conversation endpoint to avoid losing all internal annotations.

Email Suppression During Import

Crisp must be configured to block outbound emails before importing historical conversations, requiring coordination with Crisp support to prevent imported conversations from triggering unexpected customer-facing messages.

COMPLETE COVERAGE

Intelligent Human-Verified Data Mapping

Our migration engineer precisely maps every data point from Dixa to Crisp, ensuring perfect continuity for your customer support operations.

Dixa
Crisp
Conversations
Conversation
Messages
Message
Contacts (End Users)
Contact (People)
Agents
Not Available
Teams
Not Available
Queues
Not Available
Tags
Conversation Meta
Conversation Notes
Contact Note
Contact Custom Attributes
Contact (People)
Conversation Custom Attributes
Conversation Meta
Channels
Not Available
Conversation Ratings (CSAT)
Conversation Meta
Attachments
Message
Contact Phone Numbers
Contact (People)
Contact Emails
Contact (People)
Bulk Actions / Exports
Not Available
Analytics / Metrics
Not Available
Webhooks
Not Available
Flow Actions (Automations)
Not Available
Knowledge Base Articles
Helpdesk Article

Looking for more entity mappings?

Contact our team
MIGRATION RISK ASSESSMENT

Every migration risk, already solved

Migration between platforms is full of edge cases. Our engineers have identified every risk from Dixa to Crisp and built proven solutions for each one.

Migration Challenge ClonePartner Status
High Complexity —
Solved
Conversations
Conversations require custom ETL with 31-day windowed extraction from Dixa's Exports API, data transformation, and careful loading via Crisp's API with rate-limit handling and quota negotiation.
Solved
Messages
Message bodies must be extracted, ordered, and loaded with preserved original timestamps, and Dixa's message export excludes internal notes which require separate extraction.
Solved
Custom Attributes
Dixa's typed, schema-defined attributes (dropdown, integer, text) identified by UUID must be translated into Crisp's freeform key-value data objects with non-trivial mapping logic for each attribute type.
Solved
Internal Notes
Internal notes are excluded from Dixa's message_export endpoint and must be separately extracted from conversation_wrapup_notes, making them easy to miss entirely during migration.
Solved
Attachments
Dixa attachment URLs may expire or require authentication, necessitating download and re-upload to Crisp with individual file-level error handling.
Solved
Linked Conversations
Dixa's parent/child and merged conversation relationships have no structural equivalent in Crisp and must be flattened into notes or custom data fields, losing the relational link.
Solved
Custom Engineering —
Handled
Tags / Segments
Dixa tags (string labels on conversations) must be mapped to Crisp segments (labels on conversations and contacts), requiring a mapping layer but no complex structural transformation.
Handled
CSAT Ratings
CSAT ratings can be extracted from Dixa's exports but must be stored as custom data fields on Crisp conversations since Crisp's native satisfaction model may not map one-to-one.
Handled
Knowledge Base Articles
Both platforms support categories and articles but use different content formats — Crisp is markdown-based — requiring content reformatting during migration.
Handled
Clean Transfer
Contacts
Contacts can be migrated via straightforward CSV export from Dixa and CSV import into Crisp, which supports email, name, company, segments, and custom data mapping.
Clean
6 high-complexity solved
3 custom-engineered
1 clean transfers
CUSTOM MIGRATION

Fully customizable engineer-led migration

Tailor your migration from Dixa to Crisp exactly to your needs with our flexible customization options. Our experts will configure the perfect migration plan for your business.

Migration Filters

Conversation Type

Filter by chat, email, or social media conversations

Tag-Based Selection

Migrate tickets with specific tags only

User Selection

Migrate tickets for specific users or agents

Time Range

Migrate tickets from a specific time period

Data Types

Tickets & Conversations

Full conversation history with all metadata

Automations & Macros

Workflows, templates, and automation rules

Knowledge Base

Articles, categories, and help center content

Customer Profiles

Customer information and interaction history

ZERO DOWNTIME

Your timeline. Our engineers.

A dedicated engineer runs your migration, planned around your schedule and your data.

No babysitting a wizard. Avoid debugging errors yourself.

Looking for a more detailed migration timeline?

Contact our team

Speed

The migration timeline depends on both our turnaround time and yours.

We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.

Background Sync

We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.

Data Volume Impact

Larger data volumes may require longer migration windows.

Continuous Operation

Weekend migrations minimize disruption to your customer service operations.

MIGRATION TIMELINE

Your Dixa to Crisp migration, step by step

See how long your migration will take from start to finish. Drag the slider to estimate based on your data volume.

How many records are you migrating?

<10K 50K 100K 250K 500K 1M 2M 5M 10M+
Checklist ~3 days
Sample 1 day
Review ~2 days
Full 2 days
Delta 1 day
Your team ClonePartner

Estimated total

~9 business days

1

Migration Checklist

1 day · ClonePartner ~2 days · Your team

We prepare the optimal data mapping as a shareable spreadsheet. Your team reviews, approves, and adds any customizations.

2

Sample Migration

1 day · ClonePartner

We run a test migration with a representative sample of your data to verify mapping accuracy and identify any potential issues before the full run.

3

Review & Approve

~2 days · Your team

Your team reviews the sample migration results, confirms data accuracy and mapping, and gives the go-ahead for the full migration.

4

Full Migration

2 days · ClonePartner

We execute the complete migration of all your data to your new Crisp, with real-time progress tracking and comprehensive logging.

5

Delta Migration

1 day · ClonePartner

We capture and transfer any new data that was added or updated during the main migration to ensure no data is lost. This final sync keeps everything current.

Timeline is an estimate. Actual duration depends on API rate limits, data complexity, and your team's availability.

Get an exact timeline

Complete Technical Guide

Dixa to Crisp Migration: The Complete Technical Guide

Dixa to Crisp migration is moderate complexity. Custom attribute translation, 31-day API export windows, and no native Dixa adapter in Crisp's import tool are the main challenges. Budget 2–4 weeks.

27 min read

Read the guide

Pros and cons of different migration options

Choosing the right approach is key because migrating from Dixa to Crisp isn't just about moving data – it's about protecting customer relationships.

Feature / Criteria ClonePartner Automated Tools CSV Import In-house migration
Custom Scripting for complex data ✓ Engineers build & maintain ✗ No ⚠ Manual ✓ Yes – but costly
Sandbox & Pilot Migrations ✓ Full sandbox + pilot plans ⚠ Limited ✗ No ⚠ Often Informal
Manual validation & reconciliation ✓ Automated + manual QA ✗ No ✓ Yes (Manual) ✓ Heavy manual effort
Backup & rollback plan ✓ Robust procedures ✗ No ✗ No ⚠ Often incomplete
Handles automation and integrations ✓ Full support ⚠ Partial ✗ No ⚠ Possible but fragmented
Post-migration engineer support ✓ Dedicated engineers ✗ No ✗ No ⚠ Limited SLA
Adaptable to API changes ✓ Proactive adaptation ✗ No ⚠ Manual fixes ⚠ Slower response
Turnaround / SLA predictability ✓ Predictable SLAs ⚠ Fast but brittle ⚠ Slow and manual ⚠ Often slower
Data Security & Compliance ✓ High – enterprise grade ⚠ Medium (depends) ⚠ Low (manual) ⚠ Hidden gaps common
Pricing predictability ✓ Transparent & fixed ⚠ Low (per-job) ⚠ Low (manual hours) ⚠ High/variable OPEX
End-to-end project management ✓ Full E2E delivery & PM ✗ No ✗ No ⚠ Often partial
Business impact & opportunity cost ✓ No diversion of staff ✗ No ✗ No ⚠ Diverts engineering

What does an Engineer-led migration mean anyway?

Speed & Accuracy: Our Blended Method

We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.

You get:

  1. Speed of automation for bulk record migration
  2. Precision of engineers verifying integrity and business logic
  3. Pilot migrations and sandbox testing to catch issues early
  4. Real-time validation reports and rollback readiness
Result: 50x faster migrations than manual imports — with near-zero error rates.

Handling the Tricky Tech and API Details

The Dixa and Crisp APIs each behave differently, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.

We handcraft API logic for:

  1. Field mapping and transformation
  2. Pagination, rate-limit handling, and throttling
  3. Preserving conversation threads, attachments, and internal notes
  4. Syncing custom fields, SLAs, and macros without breaking structure
Our scripts: Natively retry failed calls, re-queue large attachments, and ensure data parity.

No Guesswork

We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.

Typical results across projects:

  1. 100% record-count parity between your Dixa data and Crisp
  2. Zero downtime during staged cutovers
  3. 99.9% attachment integrity (verified via checksum)
  4. Full automation and preservation of all business rules
Our standard: Includes full SLA preservation and 48 hours of engineer-assigned support post go-live.

We Adapt to Your Setup (Not the Other Way Around)

No two teams configure Dixa or Crisp exactly the same way—with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.

Our engineers adapt for:

  1. Custom fields, ticket forms, and workflows
  2. Multi-brand or multi-language setups
  3. Historical imports and partial (date-based) migrations
  4. Integration re-mapping for CRMs, chat, or feedback tools
The promise: If your data doesn't fit a standard template, we build one just for you.

Enterprise-Grade Security & Compliance

Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.

SOC 2 Type II

Independently audited compliance with rigorous security standards

ISO 27001

Certified information security management system

GDPR

Full compliance with EU data protection regulations

HIPAA

Certified for handling protected health information

AES-256 Encryption

Bank-grade encryption for all stored credentials

Latest TLS

Secure transfer protocol for all data in transit

Role-Based Access

We follow role-based access control for every migration project

Scheduled Deletion

Automatic data purging after migration completion

FAQ

Frequently Asked Questions

Everything you need to know about migrating from Dixa to Crisp. Can't find what you're looking for? Talk to our team.

Can I migrate conversation history from Dixa to Crisp?
Yes, but not through CSV import alone. Crisp's native import is contact-focused. Historical conversations require Crisp's crisp-import-conversations tool with a custom Dixa adapter, or direct API calls using the message endpoint with original timestamps. Internal notes require a separate extraction step from Dixa's conversation export — the message export endpoint does not include them.
Does Crisp have a built-in Dixa migration tool?
Not directly. Crisp's open-source crisp-import-conversations tool supports adapters for Zendesk, Gorgias, Help Scout, Tidio, GrooveHQ, and WHMCS — but no Dixa adapter is included. You need to write a custom adapter or use the raw Crisp API for data loading.
What Dixa plan do I need for API-based migration?
Dixa's API access is only available on the Ultimate and Prime plans (€139–€179/user/month). The Growth plan does not include API access. Without API access, you're limited to CSV exports, which don't include message bodies or threaded conversation history.
How long does a Dixa to Crisp migration take?
For 50,000–150,000 conversations, expect 2–4 weeks including data extraction, transformation script development, test migration, validation, and cutover. Smaller datasets (under 10K conversations) can be completed in 1–2 weeks. The 31-day API export window constraint and Crisp's daily plugin quotas are the main time factors.
Will my customers receive emails during the Crisp migration?
They can if you don't take precautions. Contact Crisp support before importing and ask them to block outbound emails for your workspace. Imported conversations can trigger email notifications to customers if this isn't disabled. Re-enable notifications after the import is complete and validated.
How long does the Dixa to Crisp migration take?
Most migrations complete within 1–5 business days, depending on data volume and complexity. We provide a detailed timeline after the initial assessment and can often complete small migrations in under 24 hours.
Will my team lose access to Dixa during the migration?
No. Your source system remains fully operational throughout the entire migration. We run the migration in the background with zero downtime to your current operations.
Will there be downtime when migrating from Dixa to Crisp?
No. Our migration process is designed for zero downtime. We use a staged approach with background sync and a fast cutover, ensuring no disruption to your live business operations.
How do I validate that everything migrated correctly?
Every client receives a Migration Validation Report with comprehensive metrics including record-count parity, attachment integrity verification via checksum, and full audit logs. We also offer unlimited sample migrations so you can verify before committing.
Do I need professional help for this migration?
While simple migrations can sometimes be handled in-house, professional help ensures zero data loss, proper field mapping, and preservation of relationships between records. Our engineer-led approach catches edge cases that automated tools miss.
Does ClonePartner provide guidance before committing?
Yes. We provide a free consultation and assessment. We'll review your data structure, discuss your requirements, and provide a detailed migration plan and fixed-price quote before you commit to anything.

Still have questions?

Book a free 30-minute consultation with our migration engineers. We'll walk you through the exact approach for your Dixa→Crisp migration.

Contact our team

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Crisp Migration?

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Attention to Detail

We meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.

Custom Solutions

Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.

Security & Compliance

Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.