Migrate from Confluence to IT Glue

MIGRATION OVERVIEW

Why teams migrate from Confluence to IT Glue

There is no native import path from Confluence to IT Glue. Confluence is an unstructured wiki where Spaces contain Pages in a tree hierarchy, with content stored as XHTML and custom macros. IT Glue is a relational IT documentation platform built for MSPs, where Organizations contain typed assets like Configurations, Flexible Assets, Documents, and Passwords linked through explicit relationships.

The fundamental gap is structural: Confluence pages are freeform and hierarchical, while IT Glue assets are typed, flat within their category, and relationally linked. A single Confluence space documenting a client may contain network diagrams, server configs, password tables, and SOPs — all as wiki pages. In IT Glue, those same items must split across Configurations, Flexible Assets, Documents, and Passwords within a single Organization.

Every migration requires custom API work, attachment re-hosting, macro stripping, and careful data mapping to transform unstructured wiki content into IT Glue's rigid per-organization schema.

KEY CHALLENGES

What makes this migration complex

These are the architectural mismatches and technical hurdles specific to a Confluence to IT Glue migration.

Most Critical

Inline Image Breakage

Confluence HTML exports store attachments in page-ID subfolders with relative paths that resolve to nothing in IT Glue, breaking every inline image.

Macro Conversion Loss

Confluence macros like Jira links, expand blocks, status badges, Gliffy diagrams, and Table Filter have no IT Glue equivalent and must be stripped or rebuilt manually.

Dual API Rate Limits

IT Glue enforces 3,000 requests per 5-minute window while Confluence uses a points-based model that resets hourly, requiring throttling and backoff on both sides.

Multi-Pass Relationship Mapping

IT Glue's Tag fields require creating objects in strict dependency order — Organizations first, then Configurations and Contacts, then Documents and Flexible Assets — making single-pass migration impossible.

API Access Paywall

IT Glue API access may require the Enterprise plan at $44/user/month with a 5-user minimum, potentially blocking API-based migration entirely.

MIGRATION RISK ASSESSMENT

What breaks during migration

Not everything moves cleanly between platforms. Our engineers have mapped every data type from Confluence to IT Glue and assessed the migration risk for each.

Data Type Status

Data Loss Risk

Structured Pages (Server Inventories)

Must define Flexible Asset Types with fixed field schemas first, then parse HTML tables and map each field explicitly.

Breaks

Inline Images and Attachments

HTML export paths break in IT Glue — every image must be downloaded from Confluence and re-hosted before import.

Breaks

Password Tables

Credentials stored in Confluence HTML tables must be parsed row-by-row and converted to individual encrypted IT Glue Password records.

Breaks

Confluence Macros

Jira links, Gliffy diagrams, expand blocks, and Table Filter macros have no IT Glue equivalent — macro-heavy pages produce near-empty output.

Breaks

Internal Page Links

All Confluence page-ID and relative-path links break in IT Glue and must be rewritten using a source-to-target ID map.

Breaks

Requires Engineering

Page Comments

IT Glue Documents do not support threaded comments — must be appended to document body or discarded entirely.

Needs Work

Labels and Tags

Confluence labels have no direct IT Glue equivalent for Documents — partial representation possible only via Flexible Asset tags or naming conventions.

Needs Work

Child Page Hierarchy

IT Glue Documents support only shallow folders — deep Confluence page trees must be flattened with hierarchy preserved through naming or body links.

Needs Work

Transfers Cleanly

Wiki Pages (SOPs/Runbooks)

Closest 1:1 mapping to IT Glue Documents — free-text procedural content transfers with minimal transformation.

Clean

Contacts

Structured contact fields extracted from Confluence tables map cleanly to IT Glue Contact records.

Clean

5 break without engineering

3 need custom handling

2 transfer cleanly

CUSTOM MIGRATION

Fully customizable engineer-led migration

Tailor your migration from Confluence to IT Glue exactly to your needs with our flexible customization options. Our experts will configure the perfect migration plan for your business.

Migration Filters

Data Types

ZERO DOWNTIME

Migrate in less than 1 week

Our efficient migration process allows for a quick and seamless transition from Confluence to IT Glue with minimal disruption.

Looking for a more detailed migration timeline?

Contact our team

Speed

The migration timeline depends on both our turnaround time and yours.

We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.

Background Sync

We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.

Data Volume Impact

Larger data volumes may require longer migration windows.

Continuous Operation

Weekend migrations minimize disruption to your customer service operations.

CUSTOM MIGRATION

Simple 5-Step Migration Process

Our streamlined approach ensures a smooth transition from Confluence to IT Glue with minimal disruption.

Connect Accounts

Securely link your Confluence and IT Glue accounts.

Establish secure API connections between your source and destination accounts. All communication is encrypted and credentials are stored using AES-256 encryption on SOC 2 Type II, ISO 27001, GDPR and HIPAA certified infrastructure.

Migration Checklist

Review and complete the pre-migration checklist to ensure a smooth process.

Verify data structure, check for potential conflicts, and establish fallback procedures before proceeding with the full migration.

Sample Migration

Run a test migration with a small subset of data to validate the process.

Migrate a representative sample of your data to verify mapping accuracy and identify any potential issues.

Full Migration

Execute the complete migration of all your data to your new IT Glue.

Transfer your entire dataset according to your custom specifications, with real-time progress tracking and comprehensive logging.

Delta Migration

Optional: Sync any new data created during the migration process.

Capture and transfer any new data that was added or updated during the main migration to ensure no data is lost.

Pros and cons of different migration options

Choosing the right approach is key because migrating from Confluence to IT Glue isn't just about moving data – it's about protecting customer relationships.

Feature / Criteria	ClonePartner	Automated Tools	CSV Import	In-house migration
Custom Scripting for complex data	✓ Engineers build & maintain	✗ No	⚠ Manual	✓ Yes – but costly
Sandbox & Pilot Migrations	✓ Full sandbox + pilot plans	⚠ Limited	✗ No	⚠ Often Informal
Manual validation & reconciliation	✓ Automated + manual QA	✗ No	✓ Yes (Manual)	✓ Heavy manual effort
Backup & rollback plan	✓ Robust procedures	✗ No	✗ No	⚠ Often incomplete
Handles automation and integrations	✓ Full support	⚠ Partial	✗ No	⚠ Possible but fragmented
Post-migration engineer support	✓ Dedicated engineers	✗ No	✗ No	⚠ Limited SLA
Adaptable to API changes	✓ Proactive adaptation	✗ No	⚠ Manual fixes	⚠ Slower response
Turnaround / SLA predictability	✓ Predictable SLAs	⚠ Fast but brittle	⚠ Slow and manual	⚠ Often slower
Data Security & Compliance	✓ High – enterprise grade	⚠ Medium (depends)	⚠ Low (manual)	⚠ Hidden gaps common
Pricing predictability	✓ Transparent & fixed	⚠ Low (per-job)	⚠ Low (manual hours)	⚠ High/variable OPEX
End-to-end project management	✓ Full E2E delivery & PM	✗ No	✗ No	⚠ Often partial
Business impact & opportunity cost	✓ No diversion of staff	✗ No	✗ No	⚠ Diverts engineering

What does an Engineer-led migration mean anyway?

Speed & Accuracy: Our Blended Method

We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.

You get:

Speed of automation for bulk record migration
Precision of engineers verifying integrity and business logic
Pilot migrations and sandbox testing to catch issues early
Real-time validation reports and rollback readiness

Result: 50x faster migrations than manual imports — with near-zero error rates.

Handling the Tricky Tech and API Details

The Confluence and IT Glue APIs each behave differently, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.

We handcraft API logic for:

Field mapping and transformation
Pagination, rate-limit handling, and throttling
Preserving conversation threads, attachments, and internal notes
Syncing custom fields, SLAs, and macros without breaking structure

Our scripts: Natively retry failed calls, re-queue large attachments, and ensure data parity.

No Guesswork

We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.

Typical results across projects:

100% record-count parity between your Confluence data and IT Glue
Zero downtime during staged cutovers
99.9% attachment integrity (verified via checksum)
Full automation and preservation of all business rules

Our standard: Includes full SLA preservation and 48 hours of engineer-assigned support post go-live.

We Adapt to Your Setup (Not the Other Way Around)

No two teams configure Confluence or IT Glue exactly the same way—with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.

Our engineers adapt for:

Custom fields, ticket forms, and workflows
Multi-brand or multi-language setups
Historical imports and partial (date-based) migrations
Integration re-mapping for CRMs, chat, or feedback tools

The promise: If your data doesn't fit a standard template, we build one just for you.

Enterprise-Grade Security & Compliance

Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.

SOC 2 Type II

Independently audited compliance with rigorous security standards

ISO 27001

Certified information security management system

GDPR

Full compliance with EU data protection regulations

HIPAA

Certified for handling protected health information

AES-256 Encryption

Bank-grade encryption for all stored credentials

Latest TLS

Secure transfer protocol for all data in transit

Role-Based Access

We follow role-based access control for every migration project

Scheduled Deletion

Automatic data purging after migration completion

Why Choose ClonePartner?

At ClonePartner, we believe data migration is more than a technical task; it's a critical business evolution.

We've replaced the risks of automated, one-size-fits-all tools with an engineer-led, partnership-driven approach. Here's why leading businesses trust us with their most valuable asset.

Custom Migration Engineering

Custom-built by dedicated engineers, not rigid tools, to map your unique process.

Unprecedented Velocity

Complete complex migrations up to 50x faster than any tool or traditional service provider.

Guaranteed 100% Data Integrity

We guarantee 100% accuracy and zero data loss, backed by multi-stage validation and checksums.

Proven Track Record of Success

Over 1,500 successful, error-free data migrations across diverse industries.

Zero Downtime

Your source systems remain fully operational throughout the transition. No downtime or interruption. Experience absolutely no downtime or interruption to critical business operations.

Security & Compliance

Fortress-grade security protocols meeting GDPR, HIPAA, and SOC 2 standards.

Dedicated Partnership & Support

A dedicated engineer and full support team by your side from consultation to post-migration.

Mastery Over Complexity

We specialize in migrations others deem too difficult, navigating the most complex data environments.

Transparent Pricing

A comprehensive, fixed-price proposal. The price we quote is the price you pay.

FAQ

Frequently Asked Questions

Everything you need to know about migrating from Confluence to IT Glue. Can't find what you're looking for? Talk to our team.

Can I import Confluence pages directly into IT Glue?

Not with full fidelity. IT Glue has no native Confluence importer. You can export Confluence spaces to HTML and upload them into IT Glue Documents, but imported files land as a single Text block, inline images break because the HTML references local file paths IT Glue cannot resolve, and macros are lost. For anything beyond a handful of text-only pages, you need an API-based or managed migration.

Does IT Glue have an API for data migration?

Yes, but access may be restricted. IT Glue's KB articles list API access as an Enterprise-only feature ($44/user/month with a 5-user minimum), though the public pricing page has listed API access on lower tiers. Confirm with IT Glue sales before committing to an API-based approach. The API enforces a rate limit of 3,000 requests per 5-minute window, a 10MB payload limit, and paginates at up to 1,000 results per request.

What happens to Confluence macros during migration to IT Glue?

Confluence macros (Jira links, expand blocks, status badges, Gliffy diagrams, Table Filter) have no IT Glue equivalent. They must be stripped during transformation, converted to static content such as screenshots, or rebuilt manually. Macro-heavy pages often produce near-empty output after migration.

How do Confluence spaces map to IT Glue organizations?

If you use one Confluence space per client, each space maps to one IT Glue Organization. If you have a single space with subpages per client, you must split the page tree and route each section to the correct Organization. Wiki pages then map to Documents (for SOPs), Flexible Assets (for structured data), or Passwords (for credentials).

How long does a Confluence to IT Glue migration take?

For a manual HTML export approach with under 50 pages, expect 1–2 weeks of labor. For an API-based custom script covering 500+ pages across multiple spaces, budget 3–6 weeks of engineering time for script development, testing, and validation. A managed migration service can typically compress this to days.

How long does the Confluence to IT Glue migration take?

Most migrations complete within 1–5 business days, depending on data volume and complexity. We provide a detailed timeline after the initial assessment and can often complete small migrations in under 24 hours.

Will my team lose access to Confluence during the migration?

No. Your source system remains fully operational throughout the entire migration. We run the migration in the background with zero downtime to your current operations.

Will there be downtime when migrating from Confluence to IT Glue?

No. Our migration process is designed for zero downtime. We use a staged approach with background sync and a fast cutover, ensuring no disruption to your live business operations.

How do I validate that everything migrated correctly?

Every client receives a Migration Validation Report with comprehensive metrics including record-count parity, attachment integrity verification via checksum, and full audit logs. We also offer unlimited sample migrations so you can verify before committing.

Do I need professional help for this migration?

While simple migrations can sometimes be handled in-house, professional help ensures zero data loss, proper field mapping, and preservation of relationships between records. Our engineer-led approach catches edge cases that automated tools miss.

Does ClonePartner provide guidance before committing?

Yes. We provide a free consultation and assessment. We'll review your data structure, discuss your requirements, and provide a detailed migration plan and fixed-price quote before you commit to anything.

Still have questions?

Book a free 30-minute consultation with our migration engineers. We'll walk you through the exact approach for your Confluence→IT Glue migration.

Contact our team

Ready to start your
IT Glue Migration?

Join hundreds of businesses who have successfully migrated with ClonePartner. Let's discuss your migration needs and build a plan that works for you.

Book free consultation

Attention to Detail

We meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.

Custom Solutions

Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.

Security & Compliance

Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.

Migrate from Confluence to IT Glue with precision & ease

Why teams migrate from Confluence to IT Glue